Strategic Account Manager Job Description

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Strategic Account Manager Job Description

Strategic Account Managers are responsible for maintaining and expanding relationships with the company’s existing clients. They liaise between clients and different departments of the company to ensure timely delivery of the products and services. Strategic Account Managers should be able to understand the clients’ goals and align them with the company’s solutions. They must possess selling, consultative, and business development skills.

Strategic Account Managers work towards establishing a high level of personal credibility and gaining client trust to assist them in decision making. They must indulge in creating opportunities that result in profitable revenue growth while maintaining client loyalty and trust. An ideal candidate for this position should possess excellent communication and problem-solving skills. Strategic Account Managers generally report to the Vice President of  Strategic Accounts.

Duties and Responsibilities

• Establish and maintain professional relationships with key personnel in the assigned client accounts
• Coordinate with company personnel, including support, product, and higher management, to deliver on the client needs and expectations
• Create sales strategies for all the assigned accounts and track the progress
• Achieve assigned sales targets and meet objectives strategized for each client account
• Proactively assess client needs and provide appropriate solutions on an ongoing basis
• Maintain high client satisfaction rates and strive to provide excellent customer service
• Demonstrate strong selling and negotiation skills to close complex deals
• Collaborate with other team members and outline strategies to achieve sustainable growth
• Strive to develop new business from the existing client accounts

Requirements and Qualifications

• 7+ years of experience as a Strategic Account Manager or similar role
• Excellent verbal and written communication skills
• Bachelor’s degree in an appropriate field of study
• Excellent listening and consultative skills
• Critical thinking and problem-solving mindset
• Customer service oriented
• Self-motivated and sense of ownership
• A great team player
• Effective interpersonal and communication skills

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